These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy policy).
Age and Weight Restrictions
Children must be a minimum of 4 years of age and must be accompanied by a parent or guardian. Age 12 and older is considered adult fare.
We do not have a maximum age but please keep in mind that all passengers will be required have a minimum level of fitness/ability.
Cancellation Policy
- Cancellation up to 14 days prior to the flight – no cancellation fee charged.
- Cancellation 13 days to 7 days prior to the flight – 50% cancellation fee charged.
- Cancellation 6 days to 48 hours prior to the flight – 75% cancellation fee charged.
- Cancellation less than 48 hours or no-show – 100% cancellation fee charged.
Should we need to cancel your flight for any reason, you will be offered a reschedule date, or full refund.
Health Limitations
Hot air balloon flights in the Amboseli area are generally calm with gentle landings. We do require that all passengers are able to walk to our launch field and climb abord the balloon. There are stepping holes in the gondola to assist and a bench inside to utilize for landing.
We cannot fly any children under the age of 4 or anyone that is, or may, be pregnant. Anyone with major hip, back or knee injuries/conditions are encouraged to consult with their doctor prior to booking.